Refund policy

Eligibility

Refunds are available for eligible returns received within 14 days of delivery, as set out in our returns policy.

Method and timing

Approved refunds are made to the original payment method. Card refunds are processed through our payment provider within 7 to 10 working days of inspection; your bank may take longer to show the credit. Cash-on-delivery orders are refunded by bank transfer.

Shipping costs

Original delivery charges are refunded only when a piece is faulty or we sent the wrong item.

Faulty pieces

If a piece arrives damaged or faulty, contact us within 48 hours of delivery with photographs and we will arrange a replacement or a full refund, including shipping.